Understand the business
Confirm products and services, target markets, customer decisions, and the existing website and source material.
We agree on the information, objectives, workload and acceptance criteria, then deliver in stages and keep a record. When new findings emerge, we adjust the next steps together.
Confirm products and services, target markets, customer decisions, and the existing website and source material.
Review search and website performance, identify information gaps, and prioritize an action list.
Update the website, content and public information within the agreed scope, keeping change and review records.
Observe search, sampled AI answers and relevant enquiries, using sales feedback to adjust the next steps.
Documents, content and change records are handed over as agreed. We report findings, recommendations and results separately so you can decide what comes next.
Turn findings into work you can discuss and review.
These fictional examples are not a client diagnosis.
Completing a change does not establish that search performance has changed. We use the relevant sources and reporting criteria for each type of information.
| Category | What we record | How we report it |
|---|---|---|
| Implementation | Updated pages, content, technical issues and review status | Supported by pages, versions, records and agreed acceptance criteria |
| Traditional search | Search performance and query changes for the agreed website | Identify the data source, date range, region and limitations |
| AI answer observations | Mentions, citations and information accuracy for a fixed set of questions | Keep original answers and citations without treating samples as web-wide coverage |
| Business enquiries | Trackable quote requests, bookings, contacts and sales feedback | Agree on attribution criteria and distinguish recorded leads from sales |
Products, services, target customers, actual service areas, publishable projects and qualifications, especially information that requires technical or business review.
Grant website and data access only as needed for the work. Agree on approval and rollback procedures for content publication and website changes.
Help assess whether leads are relevant and what customers still ask, so future content and website improvements reflect your business needs.
Tell us what you offer, who you serve and which markets you want to reach. We can then discuss priorities for your website and search work.